Shipping policy

Shipping Policy

Last Updated: July 2026

At TrySanoviaUSA, we are committed to delivering your order as quickly, safely and efficiently as possible.

Please read the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or dispatched on:

  • Saturdays

  • Sundays

  • UK public holidays

During periods of exceptionally high demand, order processing may take slightly longer. If this occurs, we will make every effort to keep you informed.

2. Shipping Times

Estimated delivery times depend on your location and the shipping service selected.

Typical delivery estimates are:

United Kingdom

  • Estimated delivery: 5–10 business days

Europe

  • Estimated delivery: 7–15 business days

United States & Canada

  • Estimated delivery: 7–15 business days

Australia & New Zealand

  • Estimated delivery: 8–18 business days

Rest of the World

  • Estimated delivery: 10–20 business days

These delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination;

  • Order value;

  • Shipping method selected.

Any applicable shipping charges will be clearly displayed before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number (where available);

  • A tracking link to monitor your shipment.

Please allow up to 48 hours for tracking information to become active after dispatch.

5. Delivery Delays

Although we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections;

  • Courier operational delays;

  • Severe weather conditions;

  • Public holidays;

  • High shipping volumes;

  • Natural events or transport disruptions.

We appreciate your patience should any unforeseen delays arise.

6. Incorrect Shipping Information

Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.

We cannot accept responsibility for orders delayed or lost due to incorrect or incomplete address information supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

7. Failed Deliveries

If a parcel is returned to us because:

  • The address was incorrect;

  • Delivery was repeatedly unsuccessful;

  • The parcel was refused by the recipient;

additional shipping charges may apply before the order can be re-dispatched.

8. Lost Parcels

If your parcel appears to have been lost during transit, please contact our Customer Support Team.

We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

9. Customs and Import Charges

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer where applicable.

10. Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately in order to ensure faster delivery.

If this happens, you will receive separate tracking information for each shipment where available.

11. Delivery Confirmation

Once the shipping carrier confirms successful delivery, responsibility for the parcel transfers to the recipient.

If you believe your parcel has been marked as delivered but has not been received, please contact us and we will assist you in investigating the matter.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team.

TrySanoviaUSA

Email: info@trysanoviausa.com

We are always happy to assist and will respond as quickly as possible.